Shipping policy

Last updated: 09/02/2026

This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made at DBH Drinks & Store, both online and in-store.

By placing an order with DBH Drinks & Store, you agree to the terms outlined below.

Shipping Coverage

DBH Drinks & Store delivers:

  • To all states within Nigeria
  • Internationally to selected countries worldwide

International delivery availability, timelines, and costs may vary depending on the destination country and package weight.

Delivery Options

Customers may choose their preferred delivery option at checkout. Available options include:

  • Standard delivery
  • Same-day delivery within Lagos
  • Next-day delivery
  • Scheduled delivery
  • Free in-store pickup

In-store pickup is provided at no additional cost.

Order Processing Time

Orders are processed promptly after successful payment confirmation.

Typical processing times are:

  • Small orders: approximately 5–15 minutes
  • Bulky or large orders: up to 20–30 minutes

Orders are processed every day, including weekends and public holidays.

Delivery Timelines

Estimated delivery times are as follows:

  • Lagos: same-day delivery
  • Outside Lagos (Nigeria): 2–3 business days
  • International deliveries: approximately 2–3 weeks, depending on the destination country and customs processes

Delivery timelines are estimates and may be affected by factors beyond DBH Drinks & Store’s control.

Shipping Fees

Shipping fees are calculated and displayed at checkout before order confirmation.

  • Flat-rate delivery applies within Lagos
  • Distance- or weight-based delivery fees may apply to certain product categories
  • International delivery fees are calculated based on destination country and package weight

From time to time, DBH Drinks & Store may offer free delivery promotions at its discretion.

In-Store Pickup

Customers who select in-store pickup will be notified when their order is ready for collection.

Orders must be collected within the timeframe communicated at the point of notification.

Missed or Failed Deliveries

If a delivery attempt fails because the customer is unavailable or provided incorrect delivery information:

  • The order will be returned to the store
  • The customer will be contacted to arrange re-delivery

Re-delivery will be attempted at no additional cost for the first and second attempts.
If the same order requires a third delivery attempt due to customer unavailability or error, an additional delivery fee will apply.

Delivery Confirmation and Risk Transfer

An order is considered delivered once:

  • It has been handed over to the customer, and
  • Delivery has been confirmed by the courier or delivery personnel

If a customer authorizes delivery to be left at a specific locatio

International Shipping

International deliveries are subject to:

  • Destination country regulations
  • Customs clearance processes
  • Applicable duties or taxes imposed by the destination country

 

Delivery Issues and Support

Customers are advised to inspect their orders upon delivery or pickup.

Any delivery-related issues must be reported to DBH Drinks & Store within seven (7) days of receiving or collecting the order.

For shipping assistance or inquiries, customers may contact:
Email: info@dbhdrinksandstore.com

Policy Updates

DBH Drinks & Store reserves the right to update or modify this Shipping Policy at any time. Any changes will take effect once published on the website.